Refund policy

At www.avena-home.com, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

• Return Window: You have 30 days from the day you received your order to initiate the return.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Easy Returns: Returning items to us is easy and our client support team will assist you.
• Territorial scope: This Return and refund policy applies to purchases in the United States. 

Return Costs

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (Change of Mind):
  If you are not satisfied with your purchase or ordered the wrong item, you will be responsible for return shipping costs. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item.
• Restocking Fee: We do not charge any restocking fees.

How to Return an Item

 

1. Contact Us: Email our team at support@avena-home.com with your order number and the reason for your return. Once your request has been reviewed and approved, you will receive a Return Authorization email.
2. Return Authorization & Return Address: After your return has been authorized, you will receive the correct return warehouse address in your Return Authorization email. Please do not send your item back without prior approval, as returns sent without authorization may not be accepted.
3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
4. Send it Back: Drop your package off at the nearest shipping carrier location, following the instructions provided in your Return Authorization email.

Refund Process

• Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
• Refund: After inspection, your refund will be processed in 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at support@avena-home.com.

Customers are responsible for return shipping costs for exchanges due to change of mind or sizing issues. We will ship the replacement item once the original item has been received and approved.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information:

Questions?

Visit our Frequently Asked Questions page or contact our customer services at support@avena-home.com.

Contact Information

Store name: Avena Home
Company name: JS Solutions
Company number: 91160812
Warehouse Address: 4924 Boardwalk Dr, Riverside, CA 92503, USA
Company Address: Abr. Kuyperstraat 27, Andel, Noord-Brabant, 4281 MG, The Netherlands

Email: support@avena-home.com
Phone number: +1 (951) 556 3451
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed